Andrew was very thorough, patient and knowledgeable!!!!
Thanks for a great experience!!!!
Solar came within 24 hours to review the washing machine which turned out to be more repairs than the forth. Jenn gave us her advise on what kind of machine to shop for.
Came Wednesday at 11:50 am finished and all cleaned up for 12:15pm technician was great
These guys are our only appliance repair company. Great job always!
Excellent service, professional!
Service tech was really good
This company deleted my first review, so I am curious to see if they delete this one as well. The technician, Chris, came to my house on at least 4 different occasions. I took hours off of work each time. This includes a time period of two weeks when he took my ice maker to “fix” it. He brought it back to our house a week ago, and my icemaker has made approximately 10 cubes of ice since then. The company is impossible to deal with and schedules appointments during large blocks of time. It is rare that the technician actually shows up within the expected time period. Chris had no idea how to fix my icemaker, and I wasted at least 20 hours of working time to meet him at my house. I am now going through a different company that I’m hoping employs competent people.
Response from Solar Appliance
Adrienne, Your review wasn’t deleted. The review goes into a pending status until we review it. This review is currently under review by our Service Manager. We will respond to you shortly
My icemaker stopped making ice around 8 weeks ago. I had the same technician, Chris, come to my house June 21st, June 27th, July 2nd, July 10th, July 16th, July 22nd and July 31st. After all of these attempts, my icemaker is still not working. This includes a two week stretch of time where he actually took the icemaker out of our home to “fix it.” It hasn’t made any ice since he brought it back. This is very frustrating, since I have had to take multiple days off of work to meet the technician, and the company schedules large blocks of times that the technician will meet you. Generally, the time that he comes is not within the time period you are given. He will not give you his cell phone number, so you can’t speak directly to him about the time or day that he is coming. I am now having to use a completely different repair company.
Quick response. Tech was very knowledgeable & professional.
Quick response. Excellent communication during entire process. Solved problem on the first visit. I’ll definitely be back.
Solar promptly answered their phone with a human on their end. They were able to come out the next day giving us a call when the service tech was on the way. The service tech was very professional.
Yes we would use Solar in the future and would recommend them to others.
Great experience . John was excellent .
My technician, Chris, was very helpful in fixing my washing machine. I will definitely ask for him in the future.
Excellent service. Fast and efficient.
Very knowledgeable and professional.
I made my first appointment with Solar through the Whirlpool website late on a Sunday night. I was able to get an appointment for the following day in the afternoon. Solar called first thing on Monday to confirm the time. Their technician called 30 minutes before arriving as promised. Andrew was professional and quickly diagnosed the problem with my washer. He went out of his way to get the necessary part that day and returned the next day to finish the repair.
I couldn’t have asked for better service and highly recommend Solar.
Obviously the previous reviews had better service then I encountered. It is currently 2:36 my appointment was for between 7 and 10. The call I just received from the technician informed me that it will now be after 3:30. I consider this deplorable service and you can consider me a very unsatisfied former customer who will never recommend your company to anyone!
Response from Solar Appliance
Dear Mrs. Grigsby, thank you for leaving us your feedback regarding your service appointment. We are deeply sorry that we weren’t able to make it to your home within the timeframe you were scheduled for. Our technician had a challenging day and was running behind, and we did all that we could to get to you as early as possible. Please accept our sincere apology, and please let us know if there’s anything we can do to make things right. Thank you again, and we hope you have a great rest of your day.
Rodney took time to explain the reason things were happening hoe they were. He didn’t “shew shew” me alone. We exchanged a joke or 2 and things were fine. Great individual if I ever need more services I would like to request Rodney!!
The tech was very helpful and helped me understand what my problem was and how it could be resolved. The tech solved my issue quickly.
The man sent to repair my clothes dryer was very knowledgable and did a great job fixing my dryer.
Prompt response and friendly service.
The technician was very polite and found the problem very quickly. The washing machine is working perfectly now.
Great service and professionalism.
The tech was very polite and handled the problem efficiently and quickly
Punctual, polite and patient with all of my questions!
Professional and courteous service from Kenneth.
Very nice guy. Very polite. Very willing to help
Andrew was on time Helpful in showing me how to calibrate my oven. Very courteous and careful to cover his shoes as it was raining.
On time. Excellent tech. They know what they are doing and are not parts changers
I would like to commend Tanesha for an excellent job. She has kept us informed weekly on a part we are waiting on and delivers messages in a very warm caring way. It is not often you find this caliber of customer service anymore. We are very impressed.
Andrew was very courteous , informative and helpful. Did a very good job of explaining what was wrong.
The service man was very professional.
Appreciate the experienced tech. Effective an honest about our problem.
Mr. George was great. On time, very professional and very friendly. I highly recommend Solar Appliance for your repairs
Arrived as scheduled. Professional, courteous & knowledgeable. All repairs to my stove were made without incident.
Fast, knowledgeable and friendly
Solar appliances repair wasn’t able to solve my problem the first time because the refrigerator wouldn’t show it while the repair man was present. The display controls would go for about 1 day than come right back on like it was working perfectly. When the repair man completed his diagnosis no problem showed up until he finished. The next day the display goes out again. I called Solar and they came back and solved the problem. Thanks so much.
Justin was very professional and helpful. He diagnosed the problem quickly with the washer. He also helped getting the dishwasher working temporarily and advised against repairing it because of its age. He took time and gave helpful tips on how to maintain my washer, dryer and dishwasher. I was very pleased with his services.
Technician was very informative and helpful too
I always like it when Chris is the technician that arrives to service my appliances. He is very courteous and knowledgeable and goes the extra mile to fix the problem.
This is one of the worst companies I have ever dealt with. 5 times that the technician has been out and problem has not been solved. Furthermore they were not truthful about how many times they have been out to Lowes. Terrible experience!
David L. Showed up when he said he would and had the problem diagnosed very quickly and had the appliance back up and going really quick. He also had some tips on how to use the machine more effectively.
Quick helpful service and staff was polite and very helpful