Appliance Service Reviews

Very nice & professional,

Great service

Quick, informative and problem solved.

Very friendly and professional from start to finish. Michell and Jeremy where great!!!

Arrived at time stated. Explained the problem, so I could understand what action was needed to try and resolve the issue.

The Technician that came out to repair my washer was profision and knowledgeable. He also taught me how to use the washer which I purchased from Rent a center. I received better service from the Solar Tech then I got from Rent a center. It wasn’t a long drawn out process the repairman had the tools he needed to do the and didn’t have to stop to go his vehicle to get a tool he’d forgotten in his truck. The Technician provided prompt and professional service and didn’t make a mess.

For years I had problems with my dishwasher cleaning correctly. It wasn’t until Chris – tech 87, diagnosed and correct the problem. He was thorough with his diagnosis and took a personal interest to ensure the problem was corrected. He was very knowledgeable, and he took the time to explain exactly what he was doing to correct the problem.
Thanks Chris for a job well done. Problem with dishwasher resolved.

Quick friendly service!! Very knowledgeable about my Frigidaire refrigerator

Grant was very helpful

Friendly, nice

very expensive gasket for gasket on dishwasher 2 days later gasket came out and we will have to wait 4 days to see the repair man after $300
Looking to also receive the model number of the gasket and of course not on the bill after we were assure it would be

They were efficient and professional.

Need work on scheduling
Gave one three hour block and changed it without calling… also it took 3 visits to properly clean ice maker at a very hefty charge

Good job replacing the ignitor on my oven…

You did an excellent job showed up on time call me beforehand put his booties on coming in the house very professional thank you

Good service and very nice

Great service company. Set up appt and they called to let me know when they were coming. Fixed problem quick. Will use always.

A+ service

They came the next day to fix my refrigerator and were on time. Fortunately it was just the filter that was bad. The technician was very knowledgeable and polite. I would highly recommend Solar to anyone.

technician Jen immediately did the diagnostic test and info about the problem and solved it and taught me something about mu machine that was not mention at set-up

The rep talked very fast and didn’t really listen to my concerns. After opening and literally closing the refrigator he diagnosed what he thought was the issue without really looking into the problem. I told him that I recently placed a container in the refrigerator but, he quickly concluded that was the reason for the temperature decline and ice maker not making the ice. Overall, I more prefer someone who listen to my concerns rather than over talking me and coming to a fast conclusion. Also, quickly trying to get me to sign forms before explaining what I’m signing.

After several people tried, the technician discovered the connection problem and fixed it. He was very thorough and personable.

The repair man was prompt, professional and competent. I was fortunate that Mario could come the same day I called. I would highly recommend Solar.

Timely and efficient

Service is always prompt, professional and on time.
Solar is always the service of choice…

Technician was knowledgeable with great customer service! Affordable & everything is fixed!

Technician was knowledgeable with great customer service! Affordable & everything is fixed!

They advertise same day and next day service which I have never received from them within 2 years of being a customer. I called on a Friday (Sept. 27th)for an appt. They gave me a Tuesday (Oct 1st) appointment- from 2pm – 5pm window. I received a call at 3:15pm that the Technician ran into a problem and can’t come until the next day at 9am after I had taken off from work to have refrigerator service. Serviceman called at 6:09 p.m. from an unknown number and did not leave a message so I thought it was one of those robot calls. I phone the next morning and was told no one can see us until Friday (Oct-4th). Imagine no refrigerator for a week in this heat in New Orleans in the month of October. (Don’t get me wrong when you can get service it is normally good) Customer service skills need improvement and additional staff is needed to handle the volume of buiness.

Wonderful Job

Excellent service. Very friendly.

The gentleman came out very professional very knowledgeable overall great experience

Excellent as always!!

Chris installed our ice maker. He was wonderful, knowledgeable, clean, and very helpful. Will ask for him again for any future repairs or needs. Almost $400 for the install YIKES! Chris did a great job.

Very thorough and on time with pleasant attitude .. quickly diagnosed issue directing me to electrician … came out twice .. not charging me for second call which was very appreciated. Highly recommend..

On 8/22/2919, we had our ice maker repaired and were charged $412.88 which included parts, labor, a service charge and taxes. The technician tested the ice dispenser when there was a small amount of ice. After the technician left and the dispenser filled with ice the unit did not dispense ice. I called the office and reported the problem, I was told that the technician would be out in a couple of days to correct the issue. I stated that I didn’t feel that I should be charged a service charge since the problem was not corrected. I was assured that there would be no service charge, I would only be charged for any parts. On 9/3/2019 the technician returned with the parts and we were charged $77.50, this included parts, taxes and another service charge. When I contacted the office for an explanation, I was told that on the invoices, the S Call, is a change for picking up parts. When I explained to them that the invoices are misleading and as I read it I was charged twice for a service call. No one gave me an acceptable answer nor was I offered a refund on the second service charge . The only redeeming aspect of this was the technician was knowledgeable and friendly. I had used Solar before and recommended them to family and friends. This will never happen again, I will urge anyone that uses Solar to scrutinize the billing.

Excellent service

The technician diagnosed the problem quickly and advised against repairing it. My dishwasher was also malfunctioning. He temporarily fixed it and it is still working. He took the time to explain everything in detail. I was well pleased and would use them again.

Mr David came to fix my washing machine. After seeing all it needed he said it was not worth fixing. He is very straight forward and I appreciate people like that. He knows what he is doing and does it right. Thank you.

Your service was excellent and we were most appreciative of getting a call that you had a cancellation and we had been moved up. The service was at the home of my 94 year old mother.

They are very efficient and kind. The technician explained everything in detail in order for me to make an informed decision.

Excellent technician.

Quick and efficient service.

Great service !

Very accommodating. Very willing to help solve the problem. Cooperation is first and foremost.

Very good service

I have never been more pleased with an appliance serviceman. He had years of experience and was a wealth of knowledge. Making the appointment was easy, and he (George) was right on time.

Really appreciated him telling me about my refrig and its quirky ice problem. Knowing what I was looking for helped me to solve the problem and prevent it in the future. It took a few days for it to thaw but hadn’t been a concern since!! Thank you for not taking my refrig apart and charging me a fortune! I won’t be so afraid to call next time and will definitely call you!!!

Quick and reliable service.

The service guy was friendly. He was late but called to let me know. He told me what he thought the problem was but it turned out to be something else. He came out a second time quickly after calling and gave a quote. I would use this Solar Appliances again.

Helpful and courteous!