My service technician was very friendly and explained my options to me. I opted to save the washer, but the washer had other ideas, and did not cooperate and was unfixable, but he did try. Solar has fixed a couple of appliances in my house and everyone is very helpful and polite.
The Solar technician was polite, worked quickly and repaired my dryer the same day. I will call them again for any appliance repairs.
I was very happy with my experience. Technician was very knowledgeable and efficient.
Knowledgable , very thorough and friendly
Did not fix washer.
Charged over $100. Just for estimate.
Service was too expensive, but performed quickly very professionally.
Solid communications; on time; competence; accurate estimate; reliable; consistent.
On time; very skilled; highly professional.
The tech came on time. Was knowledgeable and didn’t try to get over on us. One appliance couldn’t be repaired. Ahe told us upfront and gave advice on replacement appliance
Excellent. 5 stars prompt and courtesy technician
Service man was on time, SUPER polite, got right to the problem and fixed it very quickly! He was helpful in answering our questions and concerns, also. Was the best appliance repair experience we’ve ever had!
Mario was polite and very professional. And very capable at his job.
We have been loyal Solar customers for 13 years and always received excellent service and follow-up! We only choose Solar form our appliance repairs.
Very pleased with the repair work performed from Solar – quick – efficient – and professional
My technician was very knowledgeable of my dryer. He identified the problem quickly and resolved it even quicker.
Had my fridge looked at. & the service Man found the problems. Thanks! Jmf
The lady was very professional my appliance was new and in warranty but she explained everything we needed to know.
Great service! Even had my ice maker part in stock and fixed it the same day.
Extremely nice and knowledgeable repair man!
Very courteous and knowledgeable
Great, friendly service. Jenn was very courteous, explained what she was going to do, took the time to clean, and had the parts on had to resolve my issue. Best service received.
Ver good service!
I was pleased with the service. Serviceman was very polite and addresses all my concerns.
I will definitely use Solar again. They gave me a time window, called when they were on the way and when the gentleman arrived he could not have been more courteous. He diagnosed and fixed the problem very quickly and informed me of a potential problem to be on the look out for. He cleaned up after and was on his way. From the first contact to the last I don’t think this company could have done anything better. Great Job!
He was very professional and he was able to fix my washer in no time
Excellent technician Competent and personable Will use Mario for all repairs
Arrangements for repair to my range was made seamlessly through Solar Appliance. Communication was great and Chris who came to make the repair did an excellent job.
Excellent and timely service.
The technician was polite and professional, called before arriving, 11/12/2019. Upon arriving introduce himself went to work after testing the refrigerator preceded to attach Freon tank, I cleaned the back floor area and the technician push the refrigerator back in place. Tuesday night the freezer have begin to freeze.
The technician Andrew was very professional and nice. He explained everything that was going on and gave recommendations.
Very pleased with their service.
The service person called prior to coming coming to my home. He was polite and professional He serviced my refrigerator and dish washer in a timely way. He was knowledgeable of the problems and remedied what he was able to. I would recommend Solar Appliance to my friends.
Repair person informed me that I needed a 400.00 part to fix my washer and started the job without allowing me to think it through as I would have probably would have decided to purchase a new machine. Now a few months later it’s not working again. I called and have to wait 5 days before someone can come to see what’s is wrong with it.
Solar is the best appliance service company in the New Orleans metro area. The employees I can in contact with were extremely helpful and knowledgeable. I highly recommend Solar if your appliance is in need of repair
IN ONE Word !!! Great!! And Thank you so very much. !!!!!
Terrible. The worst ever. Totally unacceptable. Zero stars
Response from Solar Appliance
Thank you for leaving us your feedback, Lee. We’re very sorry to hear that you were unsatisfied with the service we provided. We’ve reviewed our records of your service, and it appears that our technician followed the correct protocols based on the diagnosis of your dryer. We do apologize that it took several visits to complete the repair, but servicing a unit under warranty requires us to try all possibilities in order to fix the problem. We would be more than happy to explain further to help alleviate your concerns. Please feel free to call us at 504-733-0026 if you’d like more details, and have a great rest of your day.
The Service Specialist was very knowledgeable and explained what was going on where I could actually understand it. He was very friendly as well.
The technician was great! He is knowledgeable and very polite!!!
The gentleman arrive when he said he would .He was polite and knowledgeable of the item he was working on. He had the appliance fixed in a timely manner. He explained the cost and the warranty and answered my questions. I am very happy with the service that he provided.
Efficient, knowledgeable, polite. Great to work with all around.
The repair of the dishwasher was good but the price charged was ridiculously expensive. The part replaced was a door spring (cost of the part- was around $30 – and we were charged over $200 total for the job. This means that Solar was charging over $100 an hour for labor and as a result we will not use your service again. When we were given the estimate I considered telling the technician not to do the work but we know that we would have been charged around $93 for the visit, which I consider is a good way for Solar to more or less force the customer to have work done. Next time I need an appliance repaired I’ll use another company. Your rates are way out of line!
Response from Solar Appliance
Thank you for leaving us your feedback on our services, Mrs. Jordy. We’re sorry to hear that you were unsatisfied with the cost of your repair. We do not charge by the hour for our services, but by the job instead. We make sure that our repair costs are in line with, and are based on the Appliance Blue Book, which is the national standard pricing guide for in-home appliance repairs. We’ve reviewed the charges from your repair, and it appears that the total including the service call along with parts and labor were well within these guidelines. And your repair is also covered by a full lifetime warranty on all parts that we install, so if the same problem occurs again in the future, we’ll come back out and fix it at no additional charge. We would be more than happy to go over the charges with you in detail if you’d like. Please feel free to give us a call at 504-733-0026, and we’ll provide a more detailed explanation that may help to alleviate your concerns. Thank you again for your feedback, Mrs. Jordy, and have a great rest of your day.
George was prompt and quickly diagnosed the problem with my new dishwasher. He was able to make the adjustments if just a few minutes and was on his way.
We’ve used Solar for both refrigerator/freezer and washing machine repair and they’ve done a great job. We specifically ask for Chris, he’s always on time and gets the job done right the first time. The only reason this is not a 5 star review is cost of repairs, I find them to be a little on the high side ($1200 labor on a refrigerator repair (really an almost total rebuild and the parts were covered by warranty.)
I would still recommend Solar.
I was very pleased with the service and how professional was the service man