Michelle in the office is super nice and helpful, and our repair technician (Steve??) was so wonderful. We have our washer warranty through Lowe’s, so they initially set up our appointment, but Solar made sure to stay in contact with us the whole time. They were able to address the issue and make the fix quickly, and got our washer back in action in no time. Cannot recommend them enough!!
Very professional and it went just as they said it would. Came outside of the time window, but they did call and let me know.
The serviceman was very professional and did a good job.
Would use again….
The technicians showed up on time, did the work, finished quickly and they were neat and courteous. What more could anyone ask for?
The man who showed up to my grandmas house was amazing she said since I wasn’t actually there but she had nothing but good things to say about the man
It was excellent!
Technician arrived on time, fixed problem very quickly. Completely satisfied.
We have had multiple appliances repaired and have been very satisfied with the service and the repairmen have been very nice and knowledgeable.
The technician was on time and he was very helpful as to what the problem was.
Great job, on time reasonable price. I will use them again for any appliance service call.
Very pleasant and professional. Had the product on hand did not have to wait to get the refrigerator repair.
I wish I could give zero stars. The service tech failed to diagnose the problem, charged us for a service call, and when the problem wasn’t fixed Solar would not send someone back out for 5 days, including a weekend. This is unacceptable. A different repair company came out the very next day, made a call to Bosch and diagnosed the problem within 15 minutes. Very disappointing experience with Solar.
Great service; knowledgeable technician
On time and fixed both our refrigerator and stove! Very courteous and professional. Many thanks!
the technician was very professional, didn’t give me a good answer but he did give me the informed one. I opted not to do the repair and to get new units but he gave me a price for the repair of each. I didn’t like the fact I was charged full service call on the washer and half on the dryer when they were connected as stackable but I acknowledge the policy
Excellent customer service! They follow through to every step of the process. Very knowledgeable service technician and on time!
The service guy was great and very knowledgeable.
The woman that came to my house was professional and on time.
I am very satisfied with the excellent service and professional manner that I experienced with Solar, would recommend them.
Very professional knew what to do and fixed the problem and very respctful.. I would recommend this company for any repairs I need done . Keep up the great work .
Solar did an excellent job of determining and fixing the problems with our dryer and refrigerator. I’ll call you again if we ever need service in the future.
I am very pleased with the service rendered-the repair was completed within 2 hrs! The service technician was very professional and kind. I will call Solar again as needed and recommend Solar to others.
When I call for the service request, Jason was very friendly and worked withy schedule. Also, the repair person explained what I needed to do to avoid the problem with the spin and he was also friendly.
The technician was courteous, knowledgeable and fast servicing my refrigerator. I would definitely recommend your company. Thank you!
Always exceptional service. None better.
Jen arrived promptly and was very informative about the problem. She was able to fix the problem with my washer and also provide me with a quote in case the problem would return. More than happy with the service.
It was very good service. They ordered the part then came and installed it when the part came in. Chris again was very friendly and professional. He has a smile and that’s always good to see. We are dispensing ice cubes and crushed ice now. Thanks
Great service from a knowledgeable technician.
Chris Forester is awesome! Everything is fixed when Chris comes.
unfortunately 2nd time I’ve needed service in the past couple of months. used Solar both time and extremely please with both the service as well as the timeliness of the appointment. rep was very pleasant to do business with and took pride in his job. Will use again when ncessary.
Very knowledgeable and happy with repair!!
The technician Andrew was both nice on the phone and in person. He arrived in a very timely matter and ensured to fully inspect my appliance to make sure he found the problem. Once providing the diagnosis he also provided the further steps that would need to be taken. Both him and the company operate on a very professional level.
I wanted to compliment one of your employees, named Shane. His telephone manners were both professional and efficient in dealing with my washing machine problem.
Grant was delightful to have in my home. I would have Solar do appliance repairs for me any time. Great people to deal with.
Good tech, on time, didn’t give up until he found the solution.
I have used Solar for years now and by far this was my best experience to date. Customer service was first rate and totally organized as well as the visit by John the technician. He repaired my Viking Stove on the spot with a part from his truck. He was helpful and called prior to the call.
I normally don’t write reviews but will make an exception this time. I needed my oven worked on and it was out of warranty so Whirlpool gave us the info to contact Solar Refrigeration. I’m glad that they did. I had to have my control panel replaced. Scott was very knowledgeable and courteous. He explained everything to me and then had to repeat the process to my husband when he came home from work. We decided to get the work done and two days later Scott came back and installed the part. He took great care to not scratch my wooden floors and cleaned up afterwards. I would definitely recommend this company to my family and friends.
From start to finish they did exactly what they said they would do. They scheduled me for an appointment in two days, they contacted me the day before to give me a three hour window of when they would show up and they called when they were on their way (which was in the three hour window). The technician was very professional, he diagnosed the problem and told me that it would take a couple of days to get the part and that he would be back to install it as soon as it came in. It was exactly two business days when they contacted me and said they were coming the next day. Again they gave me a three hour window and they arrived within that window. I’m not happy that a four year old Frigidaire Professional series refrigerator needed to be repaired so soon but I was very pleased with the service I received from Solar.
Mario was great! He repaired a SubZero drawer freezer and frig. Dealing with Assurance, the holder of the appliance insurance, was a REAL pain. But, by the time we got through the maze of phone calls and finally got to Solar, Mario arrived on time, knew what he was doing, ordered the right parts and was very easy and pleasant to deal with.
Two weeks ago our refrigerator went out. A gentleman named Phillip arrived. My wife said he was courteous and knowledgeable about the Frigidaire refrigerator. He explained the problem in easy to understand terms and he had to order a mother board. A week later the part arrived and I had the privilege to meet Phillip. He replaced the board and recommended things I could do to eliminate this from happening again. Lord forbid if any appliance went out, I told Phillip he would be the first person I would call. He did a great job.