The technician Andrew was both nice on the phone and in person. He arrived in a very timely matter and ensured to fully inspect my appliance to make sure he found the problem. Once providing the diagnosis he also provided the further steps that would need to be taken. Both him and the company operate on a very professional level.
I wanted to compliment one of your employees, named Shane. His telephone manners were both professional and efficient in dealing with my washing machine problem.
Grant was delightful to have in my home. I would have Solar do appliance repairs for me any time. Great people to deal with.
Good tech, on time, didn’t give up until he found the solution.
I have used Solar for years now and by far this was my best experience to date. Customer service was first rate and totally organized as well as the visit by John the technician. He repaired my Viking Stove on the spot with a part from his truck. He was helpful and called prior to the call.
I normally don’t write reviews but will make an exception this time. I needed my oven worked on and it was out of warranty so Whirlpool gave us the info to contact Solar Refrigeration. I’m glad that they did. I had to have my control panel replaced. Scott was very knowledgeable and courteous. He explained everything to me and then had to repeat the process to my husband when he came home from work. We decided to get the work done and two days later Scott came back and installed the part. He took great care to not scratch my wooden floors and cleaned up afterwards. I would definitely recommend this company to my family and friends.
From start to finish they did exactly what they said they would do. They scheduled me for an appointment in two days, they contacted me the day before to give me a three hour window of when they would show up and they called when they were on their way (which was in the three hour window). The technician was very professional, he diagnosed the problem and told me that it would take a couple of days to get the part and that he would be back to install it as soon as it came in. It was exactly two business days when they contacted me and said they were coming the next day. Again they gave me a three hour window and they arrived within that window. I’m not happy that a four year old Frigidaire Professional series refrigerator needed to be repaired so soon but I was very pleased with the service I received from Solar.
Mario was great! He repaired a SubZero drawer freezer and frig. Dealing with Assurance, the holder of the appliance insurance, was a REAL pain. But, by the time we got through the maze of phone calls and finally got to Solar, Mario arrived on time, knew what he was doing, ordered the right parts and was very easy and pleasant to deal with.
Two weeks ago our refrigerator went out. A gentleman named Phillip arrived. My wife said he was courteous and knowledgeable about the Frigidaire refrigerator. He explained the problem in easy to understand terms and he had to order a mother board. A week later the part arrived and I had the privilege to meet Phillip. He replaced the board and recommended things I could do to eliminate this from happening again. Lord forbid if any appliance went out, I told Phillip he would be the first person I would call. He did a great job.