New Orleans 504.733.0026
New Orleans 504.733.0026
Northshore 985.898.2122
Baton Rouge 225.924.1155
Jackson, MS 601.203.6479

Testimonials

Appliance Service Reviews

Review Summary

4.7
4.7 rating
4.7 out of 5 stars (based on 360 reviews)
Excellent87%
Very good4%
Average1%
Poor2%
Terrible6%
Solar Appliance Repair Service

Recent Reviews

Grant was on time, polite, courteous and knowledgeable. He wore his mask and booties and cleaned up after repair. He diagnosed the problem. He had to pick up the part which only took him about 15 to 20 minutes. My dryer is fixed. I would use Solar again. Thanks
Judy Bascle
Judy Bascle
15:48 14 Jan 21
Professional, prompt but more importantly, they know their business.Identified the issue, repaired it, and gone in 40 minutes. I’ll never use anyone else!!! Lawrence O
lawrence olivier
lawrence olivier
11:07 14 Jan 21
My washer was spinning so hard it sounded like a helicopter landing on the house. The repairman was great. He checked everything that could possibly cause the problem. We ran a load of laundry, he checked multiple times as the machine rocked while spinning. Fortunately there was nothing wrong with... the machine itself, apparently the floor is bouncy! But it was worth having someone come and check ! He moved the machine and when I ran a new load it was better.read more
Laurie Molnar
Laurie Molnar
19:20 13 Jan 21
They came out timely, diagnosed the problem and fixed it. Happy with our experience and will use them again.
Gail Larocca
Gail Larocca
09:06 06 Jan 21
First of all, thank the technician Paul for solving our dishwasher problem,, and also very grateful to Solar’s online customer service kara Caruso for patiently answering all my questions every time.Our dishwasher needed to replace the motor. Although we were told to receive the new motor in four... days at the beginning, but our installation time was delayed by about a week. Of course, the delay in installation was due to the Christmas holiday and the current virus caused by manufacturers to slow down the supply, so we can understand it. In general, Solar is a very responsible repairer. You only need to communicate with them to avoid many unnecessary misunderstandings.read more
Roche Ritz
Roche Ritz
20:50 30 Dec 20
Setting up the appointment was easy, either online or on the phone. The serviceman was on time. He wore a mask and covered booties on his shoes. He was very knowledgeable and explained exactly what the problem was. He repaired it quickly and the washer worked fine afterwards. I would use them again... anytime - definitely this technician (Kenny N.) who really knew his stuff!read more
jody juneau
jody juneau
18:01 07 Dec 20
I would like to commend Solar for their prompt response and attention to the issue regarding my refrigerator icemaker. Although the part was on backorder for a period of three weeks, Solar kept in touch by email. I did not have to contact them!!!! Montrel, the service representative for Solar... provided exceptional service and was caring, knowledgeable, and FIRST CLASS! I am very pleased, and gladly recommend them for any services needed.read more
John Adams
John Adams
18:38 04 Dec 20
Kenneth called prior to arrival, was very knowledgeable and made me comfortable with his diagnosis. He was able to provide an interim solution until the proper repair part can be ordered and scheduled for installation.
Theodore Wong
Theodore Wong
00:02 04 Dec 20
Overall great experience! Communication was great and the tech arrived right on time. He quickly diagnosed the problem and fixed our oven. We couldn’t be more pleased! 👍🏻
Kara Kealty Smith
Kara Kealty Smith
16:19 28 Nov 20
My Whirlpool refrigerator ice maker just stopped making ice. Paul, the tech who came, diagnosed the problem in a matter of maybe a minute or two at the most. He also made a recommendation to eliminate the problem from recurring. He also performed some diagnostics for additional questions I had... concerning the unit. Ice making is good again. Thanksread more
Smack 20
Smack 20
17:22 20 Nov 20
5.0 rating
June 14, 2019
5.0 rating
June 13, 2019

The technician Andrew was both nice on the phone and in person. He arrived in a very timely matter and ensured to fully inspect my appliance to make sure he found the problem. Once providing the diagnosis he also provided the further steps that would need to be taken. Both him and the company operate on a very professional level.

Cici
5.0 rating
February 28, 2019

I wanted to compliment one of your employees, named Shane. His telephone manners were both professional and efficient in dealing with my washing machine problem.

Vilma M
5.0 rating
January 16, 2019

Grant was delightful to have in my home. I would have Solar do appliance repairs for me any time. Great people to deal with.

JoAlice
5.0 rating
November 26, 2018

Good tech, on time, didn’t give up until he found the solution.

M. Bordelon
5.0 rating
October 26, 2018

I have used Solar for years now and by far this was my best experience to date. Customer service was first rate and totally organized as well as the visit by John the technician. He repaired my Viking Stove on the spot with a part from his truck. He was helpful and called prior to the call.

Lisa S.
5.0 rating
July 26, 2018

I normally don’t write reviews but will make an exception this time. I needed my oven worked on and it was out of warranty so Whirlpool gave us the info to contact Solar Refrigeration. I’m glad that they did. I had to have my control panel replaced. Scott was very knowledgeable and courteous. He explained everything to me and then had to repeat the process to my husband when he came home from work. We decided to get the work done and two days later Scott came back and installed the part. He took great care to not scratch my wooden floors and cleaned up afterwards. I would definitely recommend this company to my family and friends.

Gina M.
5.0 rating
May 26, 2018

From start to finish they did exactly what they said they would do. They scheduled me for an appointment in two days, they contacted me the day before to give me a three hour window of when they would show up and they called when they were on their way (which was in the three hour window). The technician was very professional, he diagnosed the problem and told me that it would take a couple of days to get the part and that he would be back to install it as soon as it came in. It was exactly two business days when they contacted me and said they were coming the next day. Again they gave me a three hour window and they arrived within that window. I’m not happy that a four year old Frigidaire Professional series refrigerator needed to be repaired so soon but I was very pleased with the service I received from Solar.

M. Corn
5.0 rating
April 26, 2018

Mario was great! He repaired a SubZero drawer freezer and frig. Dealing with Assurance, the holder of the appliance insurance, was a REAL pain. But, by the time we got through the maze of phone calls and finally got to Solar, Mario arrived on time, knew what he was doing, ordered the right parts and was very easy and pleasant to deal with.

Emily
5.0 rating
October 26, 2017

Two weeks ago our refrigerator went out. A gentleman named Phillip arrived. My wife said he was courteous and knowledgeable about the Frigidaire refrigerator. He explained the problem in easy to understand terms and he had to order a mother board. A week later the part arrived and I had the privilege to meet Phillip. He replaced the board and recommended things I could do to eliminate this from happening again. Lord forbid if any appliance went out, I told Phillip he would be the first person I would call. He did a great job.

A. Hall