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Testimonials

Appliance Service Reviews

Review Summary

4.6
Rated 4.6 out of 5
4.6 out of 5 stars (based on 364 reviews)
Excellent87%
Very good4%
Average1%
Poor2%
Terrible6%
Solar Appliance Repair Service

Recent Reviews

Service technician arrived when expected. Was very professional and quickly determined the problem and corrected it. Will definitely use Solar again.
Kenneth Julian
Kenneth Julian
23:02 01 Apr 21
Repairman arrived early, and solved my issue competently. Professional and respectful throughout. From 1st call to resolution, a very positive experience. Good job!!!
Albert Faciane
Albert Faciane
19:20 01 Apr 21
There was a blockage due to a build up of ice. The service person took care of that quickly and showed us how to do it ourselves in the future. He was very efficient and courteous.
Debra Salbador
Debra Salbador
17:09 01 Apr 21
On time, professional and took about 5 minutes to solve the issue with my washing machine! Required no parts and he showed me what it was causing the issue which was helpful! Love an honest company!! Thank you!!!
Christine
Christine
02:36 30 Mar 21
Technician Matt was wonderful. He went above and beyond to get the correct parts for my cooktop. I had been waiting months for parts that did not solve the issues. He made sure that the correct parts were ordered and he assured me that he would make us whole again and he did just that. He... followed all protocol regarding COVID.read more
Alisa Chambliss
Alisa Chambliss
16:58 18 Mar 21
Extremely polite, Raymond not only knows what he is doing, he is very in touch with the owner's feelings.
Steve Gaffney
Steve Gaffney
20:28 14 Mar 21
I believe the repairmen was named Kenny. Very professional and knowledgeable. Of course we could not get the refrigerator to make the noise that caused us to call for services. The refrigerator has not made the noise since the service. Hopefully we will get lucky and not need any additional... service. We were very pleased with the overall handling of setting the time for service and will call you again if needed. Thank you.read more
Alex Mouledous
Alex Mouledous
16:43 11 Mar 21
I reached out to Solar after high recommendations and after needing a diagnostic for my Kenmore Elite bottom freezer refrigerator. After the previous “Sears contracted technician “ was not acceptable, I called Solar, spoke with Ashley who scheduled me for a diagnostic the next day. Kenny, the... technician arrived during the scheduled time, donned with a face mask( the Sears... technician did not), diagnosed the problem and even researched the part. He also checked my warranty to disclose that the compressor was under warranty for 10 years. The part was not available for Solar to obtain therefore I contacted Sears again and continue to wait to have my appliance repaired. Although Solar did not repair my appliance, they were able to diagnose the problem and give recommendations. I will not hesitate to contact them in the future if necessary and recommend them as I was.read more
Cynthia Bush
Cynthia Bush
15:53 11 Mar 21
Great Service: set appointment, followed up with phone call when on way, showed up within the 3 hour window promised. Reasonable Pricing
Rickey Kastner
Rickey Kastner
19:58 03 Mar 21
The repair man was very nice and professional. He definitely knew a lot about my refrigerator (an Amanna). I am so happy he was able to fix it. I paid my deposit on credit card over phone when I booked apt $99. Then paid $38 dollars upon completion which is fair in today’s market. The man was... here a little over an hour. They have a BBB rating and are very dependable. I will use them again.read more
Kathleen DiMaggio
Kathleen DiMaggio
17:12 03 Mar 21
Rated 5 out of 5
June 14, 2019

unfortunately 2nd time I’ve needed service in the past couple of months. used Solar both time and extremely please with both the service as well as the timeliness of the appointment. rep was very pleasant to do business with and took pride in his job. Will use again when ncessary.

jwsjr
Rated 5 out of 5
June 14, 2019
Rated 5 out of 5
June 14, 2019

Very knowledgeable and happy with repair!!

Steve
Rated 5 out of 5
June 14, 2019
Peggy Dore'
Rated 5 out of 5
June 14, 2019
Rated 5 out of 5
June 13, 2019

The technician Andrew was both nice on the phone and in person. He arrived in a very timely matter and ensured to fully inspect my appliance to make sure he found the problem. Once providing the diagnosis he also provided the further steps that would need to be taken. Both him and the company operate on a very professional level.

Cici
Rated 5 out of 5
February 28, 2019

I wanted to compliment one of your employees, named Shane. His telephone manners were both professional and efficient in dealing with my washing machine problem.

Vilma M
Rated 5 out of 5
January 16, 2019

Grant was delightful to have in my home. I would have Solar do appliance repairs for me any time. Great people to deal with.

JoAlice
Rated 5 out of 5
November 26, 2018

Good tech, on time, didn’t give up until he found the solution.

M. Bordelon
Rated 5 out of 5
October 26, 2018

I have used Solar for years now and by far this was my best experience to date. Customer service was first rate and totally organized as well as the visit by John the technician. He repaired my Viking Stove on the spot with a part from his truck. He was helpful and called prior to the call.

Lisa S.
Rated 5 out of 5
July 26, 2018

I normally don’t write reviews but will make an exception this time. I needed my oven worked on and it was out of warranty so Whirlpool gave us the info to contact Solar Refrigeration. I’m glad that they did. I had to have my control panel replaced. Scott was very knowledgeable and courteous. He explained everything to me and then had to repeat the process to my husband when he came home from work. We decided to get the work done and two days later Scott came back and installed the part. He took great care to not scratch my wooden floors and cleaned up afterwards. I would definitely recommend this company to my family and friends.

Gina M.
Rated 5 out of 5
May 26, 2018

From start to finish they did exactly what they said they would do. They scheduled me for an appointment in two days, they contacted me the day before to give me a three hour window of when they would show up and they called when they were on their way (which was in the three hour window). The technician was very professional, he diagnosed the problem and told me that it would take a couple of days to get the part and that he would be back to install it as soon as it came in. It was exactly two business days when they contacted me and said they were coming the next day. Again they gave me a three hour window and they arrived within that window. I’m not happy that a four year old Frigidaire Professional series refrigerator needed to be repaired so soon but I was very pleased with the service I received from Solar.

M. Corn
Rated 5 out of 5
April 26, 2018

Mario was great! He repaired a SubZero drawer freezer and frig. Dealing with Assurance, the holder of the appliance insurance, was a REAL pain. But, by the time we got through the maze of phone calls and finally got to Solar, Mario arrived on time, knew what he was doing, ordered the right parts and was very easy and pleasant to deal with.

Emily
Rated 5 out of 5
October 26, 2017

Two weeks ago our refrigerator went out. A gentleman named Phillip arrived. My wife said he was courteous and knowledgeable about the Frigidaire refrigerator. He explained the problem in easy to understand terms and he had to order a mother board. A week later the part arrived and I had the privilege to meet Phillip. He replaced the board and recommended things I could do to eliminate this from happening again. Lord forbid if any appliance went out, I told Phillip he would be the first person I would call. He did a great job.

A. Hall